Refund Policy

BdaySurprise offers virtual digital products — specifically PartyCoins, a credit balance used to create and publish interactive birthday surprises (themed pages with animations, candle-blowing, balloon-popping, GIFs, and shareable invite links).

These Products are intangible and delivered immediately upon successful payment by crediting PartyCoins to your account. Your birthday surprise is then made available as a shareable link from your dashboard.

By completing your purchase and requesting immediate delivery of PartyCoins, you expressly consent to the immediate supply of digital content and acknowledge that you lose your statutory 14-day right of withdrawal under EU consumer law (Directive 2011/83/EU) once the coins are credited to your account.

If you have purchased PartyCoins but have not yet spent any, you may still request a goodwill refund within 14 days — see section 4 below.

Outside of statutory obligations, we may consider a refund on a case-by-case basis in these specific situations (subject to verification):

• check_circle Unused coins within 14 days — you purchased a coin pack and have not spent any of the balance.
• check_circle Duplicate purchase — accidental double charge for the same coin pack on the same account.
• check_circle Non-delivery due to technical failure — a verified fault on our side prevented coins from being credited.
• check_circle Inaccessible published surprise — a confirmed technical failure on our platform prevents the recipient from opening the surprise link, and we cannot resolve it within a reasonable time.

We strictly do not provide refunds for:

• cancel Change of mind — you no longer want to send a birthday surprise after purchasing coins.
• cancel Spent coins — PartyCoins that have already been used to publish a surprise.
• cancel Subjective dissatisfaction — the recipient didn't like the surprise, or it didn't achieve the desired emotional reaction.
• cancel Recipient-side issues — the surprise link was blocked by the recipient's spam filter, device, or browser.
• cancel Third-party GIF unavailability — GIFs sourced via KLIPY becoming unavailable after the surprise was published.
• cancel Partial balances — refunds for remaining unused coins from a partially spent pack are not available.

If you believe you qualify for a goodwill or technical refund, contact us at [email protected] within 14 days of purchase and include:

• tag Your account email address and the date of purchase.
• receipt Your Stripe payment confirmation or order reference.
• description A brief explanation of the issue and any relevant screenshots of technical errors.

If approved, refunds will be processed to the original payment method via Stripe and may take 5–10 business days to appear on your statement. Upon refund, any credited PartyCoins will be removed from your account balance.

We maintain account activity logs. Claiming non-delivery when our logs confirm that coins were credited and the surprise was published will result in the refusal of the refund request. Repeated or fraudulent refund claims may result in a permanent account suspension.